FAQs

General QUESTIONS

What types of mattresses do you offer?

We specialize in high-quality liquidations, including overstocks, discontinued models, floor samples, and exchanges from the Big “S” brands and many others.

What's the difference between closeout and overstock mattresses?

A closeout mattress refers to products that are being discontinued, floor samples, or items with minor imperfections, as well as customer returns that have been thoroughly inspected for quality and are sold "as-is" at steep discounts to clear inventory.

Overstocks are roll-packed mattresses consisting of brand-new inventory that manufacturers need to offload. These include surplus stock from current or past models, often resulting from overproduction or slower-than-expected sales.

Why would a retailer choose overstock or liquidation mattresses?

Liquidation mattresses provide significant savings — up to 80% off retail prices. You can access premium, name-brand mattresses at an unbeatable value without compromising quality.

Do these mattresses come with a warranty?

While our mattresses are offered at substantial discounts, they do not include a warranty. Our sourcing expertise and deep mattress manufacturing knowledge ensures you’re receiving quality overstock or as-is products.

What if there is an issue with my order?

In the rare event you encounter an issue, contact us, and we’ll work with you to find a reasonable solution. HUB Club is committed to your success.

How are you able to offer these mattresses at such low prices?

We partner with manufacturers and retailers to purchase overstocks, discontinued lines, showroom samples, and open-box returns at discounted rates. This allows us to pass those savings on to you.

Is there a minimum order requirement?

Yes, we have minimum order requirements depending on the type and quantity of items. Contact us for specific details.

Ordering and Customization

Can I customize my order?

We’ll work with you to create orders that align with your business needs, though exact piece-by-piece selections aren’t always available. Before placing your order, our team will confirm available options and ensure that your purchase order matches the final packing slip or bill of lading.

Are there additional savings available?

Yes! We frequently offer special deals on overstocked or as-is items that need to be cleared from warehouses. Sign up for our email list to receive the latest deals.

Can I visit the warehouse to see the mattresses in person?

Yes, we welcome dealers to visit our warehouse. Please contact us to schedule a tour so you can experience the quality and variety of our inventory firsthand.

Shipping and Delivery

How quickly will my order ship?

Most orders ship within 2-3 business days, depending on order size and delivery requirements.

What are my shipping options?

We exclusively offer 53' truckload orders for domestic shipments within the continental U.S. For your convenience, we can provide a customized freight quote, or you are welcome to arrange your own freight.

How much does shipping cost?

Shipping rates vary based on location and order size. Please reach out for a customized quote.

How many mattresses fit in a 53' truck?

For flat pack (non-compressed) mattresses a 53' truck can hold:

●     Approximately 78 to 86 mattresses. For compressed (mattress in a box) a 53' truck can hold:

●     Depending on box sizes and loose loads versus palletized, approximately 224–360 mattresses.

Do you offer international shipping?

Yes. We can arrange for container shipments to many international destinations. Contact us for more details on international shipping and lead times.

Do I need to prepare for the delivery?

Yes, we recommend having a team ready to unload upon delivery as the driver cannot assist with unloading. If you have any specific unloading requirements, let us know in advance.

Can I pick up my order directly from your warehouse?

Yes. Please place your order at least two business days in advance, and we’ll have it ready for you.

Payment and Returns

What payment methods do you accept?

We accept wire transfers only.

Is there a return policy for liquidation items?

Due to the nature of liquidation sales, we do not offer returns. However, if there’s a significant issue with your order, reach out, and we’ll work with you to find a solution. We are committed to your success.

What happens if an item arrives damaged?

In the rare instance of a damaged item, contact us immediately. We’ll assess the situation and work with you to find a reasonable solution.

Additional Support

Can you help me maximize profits with liquidation mattresses?

Yes, through the HUB Club, we offer training sessions, insider sales strategies, and ongoing support designed to help you turn inventory faster and boost your bottom line.

How can joining the HUB Club benefit my business?

As a HUB Club member, you’ll enjoy first-choice access to top-quality mattresses, insider knowledge on turning minor flaws into major profits.

How can I become a HUB Club member?

To join, simply visit our HUB Club page for more details, or contact us directly for an application and additional membership benefits.

Do you support any charitable initiatives?

Yes! We’re proud partners with the Dreams 4 All Foundation and Relief Bed International, working with charities to donate mattresses to families in need or support disaster relief efforts. By partnering with us, you’re also helping support a good cause.